Contact and order requests are sent to Gomicron through our email service. The homepage project-brief tool prepares text on your device. The website does not take card payments.
Who this policy covers
This policy explains how Gomicron handles information connected with this website and enquiries received through it. It covers visitors and people requesting product information, support or a quotation.
For questions, contact Gomicron through our contact page or call +961 71141218. Our contact address is Beirut, Achrafieh, Tabaris, L’Hermitage, L1 floor, Lebanon.
Information you choose to provide
The contact form collects your name, email address, message, chosen topic and, if supplied, company or studio. The order-request form collects your name, email address, country, selected products, quantities and request summary. Company, phone, application and additional notes are optional.
When you submit one of these forms, the information is sent to our team using our transactional email service. We use your email address so that we can respond. Do not include payment-card details, patient information or unnecessary sensitive personal data.
The homepage project-brief tool prepares text in your browser using your name, company, application and project description. It does not send that brief to Gomicron. Copying a project brief, or copying or downloading an order summary, creates a copy you control.
Technical information
Our hosting and security services may process technical information such as request details, IP address, device or browser information, and diagnostic errors to operate and protect the website. The forms also use your email address and request timestamps to limit repeated submissions and prevent abuse. We do not operate a customer account or payment-card database through this website.
How we use information
- Respond to enquiries and provide product or compatibility guidance.
- Review order requests and prepare or discuss quotations.
- Manage correspondence, support and any agreed purchase.
- Keep the website reliable, troubleshoot errors and prevent abuse.
- Meet applicable legal obligations and address disputes.
Where the law requires a legal basis, processing depends on your request, steps towards an agreement, applicable obligations, our legitimate operational interests, or consent where required. Sending an enquiry does not enrol you in a marketing mailing list.
Google Maps, cookies and external links
The contact page embeds Google Maps. When the map loads, your browser connects to Google, which may receive technical information and use cookies or similar technologies under its own Privacy Policy. An external map link also takes you to Google.
The site’s form and project-brief scripts do not use browser local storage to keep your entries between visits. Hosting services and embedded content may use their own technical cookies or identifiers. You can manage cookies through your browser and Google’s privacy controls; blocking third-party content may prevent the map from displaying.
For information about the platform’s own processing, see Lovable’s Privacy Policy. This Gomicron policy describes our handling of the information you submit to our website.
Retention and security
Submitted enquiries and order requests become email correspondence. We retain information for the time reasonably needed to respond, manage any resulting business relationship, keep necessary records and meet applicable obligations. Email systems, hosting providers and logs may have their own retention arrangements. We do not promise a fixed deletion period that applies to every record.
We use reasonable technical and organisational safeguards, including restricted service access and encrypted connections where supported. No method of transmission or storage is completely secure. Contact us if you believe information has been disclosed in error.
Where information is processed
Our service providers may process information in countries outside Lebanon. The applicable provider arrangements and legal safeguards govern those transfers. Contact us if you need more information about the handling of a particular request.
Your choices and requests
You can choose not to submit a form or leave optional fields blank. Depending on the law that applies, you may request access, correction or deletion of your information, object to certain processing, or withdraw consent where processing depends on it. Some records may need to be retained to meet legal obligations or resolve a dispute.
Use our contact page or phone number to make a privacy request. We may ask for enough information to verify your identity before responding. If a privacy concern remains unresolved, you may contact the relevant authority under applicable law.
Policy updates
We update this policy when our website or data practices change and show the revised date above. This website is intended for people seeking information about additive manufacturing; it is not directed at children. Please contact us if a child has submitted personal information that should be removed.