Sending an order request does not take a payment. For a confirmed purchase, your agreed sale terms and mandatory consumer rights determine cancellation and refund eligibility.
Requests and confirmed purchases
The pricing page lets you send an order request; it does not charge you or confirm a purchase. If you only sent a request, there is no website payment to refund. You can contact us to change or withdraw the request. This policy also explains the process for products or services bought through an agreed quotation or order.
Consumer cancellation rights
Where a purchase falls within Lebanon’s consumer distance-selling rules, the law generally provides a ten-day withdrawal period, starting from delivery for goods or conclusion of the contract for services, subject to the law’s exceptions. Longer agreed periods or mandatory protections under another applicable law remain valid.
Statutory exceptions may apply to goods already used, custom goods made to your specifications, services already used, certain online software services, or damage caused by improper maintenance. These exceptions do not remove separate rights concerning defective or non-conforming products. We assess the applicable rules for your purchase rather than applying a blanket “no refunds” rule.
Additional return terms
Any additional change-of-mind return period, shipping arrangements or product-specific conditions must be stated in the written sale terms agreed before payment. This page does not introduce an extra fixed return window or a restocking fee. Written terms cannot reduce rights that the law makes mandatory.
Hardware, resins and custom items
For hardware or a printing tray, describe the issue and condition of the item, and keep the invoice, accessories and packaging where available. For resin, tell us the formulation, batch details if available, whether it has been opened or used, and any handling or storage concern. Do not ship resin until we provide safe return instructions.
Opened or used resin, customised goods, activated software and services already supplied may have different cancellation eligibility. Eligibility depends on the applicable law and agreed terms; opening an item does not automatically remove rights relating to a defect or a product that does not match the agreement.
Damaged, defective or incorrect products
Contact us as soon as reasonably possible if a product arrives damaged, is incorrect, or appears defective. Provide your order reference, a description and photographs where helpful. We will assess the issue and explain the applicable remedy, which may include repair, replacement or a refund as required by law or the agreed warranty. Please avoid further use if it could be unsafe or worsen the issue.
How to request a return or refund
- Contact Gomicron with your invoice or order reference, purchase date and reason for the request.
- Let us confirm eligibility, any inspection needed, the return destination and safe shipping instructions.
- Send the item only after receiving those instructions. The contact address is not an automatic returns destination.
- We will confirm the outcome and any refund amount and payment arrangements.
Return shipping costs and any lawful deductions depend on the reason for the return, applicable law and terms disclosed before purchase. A refund due will be processed within the period required by law, normally through the original payment method where possible. Your bank or payment provider may require additional time to reflect it.
Questions and existing orders
This policy does not retrospectively change an already confirmed order or reduce your statutory rights. Contact us if you need the sale terms or warranty applicable to your purchase.
For questions, contact Gomicron through our contact page or call +961 71141218. Our contact address is Beirut, Achrafieh, Tabaris, L’Hermitage, L1 floor, Lebanon.